Message of the Week 06 - 10 July 2020
Week 28 | 2020
Kyocera partners with Vox to bring MFPs to home workers
In the next chapter of our recent entrance into the retail sector with our ‘Working from Home’ range, we proudly announce our partnership with integrated ICT and infrastructure provider Vox, to enable remote workers with a bundle that includes connectivity, hardware, software and managed services.
Vox has recognised Kyocera’s strong history of excellence and feel that our multifunction printers offer reliable, corporate-level printing, copying, scanning and faxing at a price point that is affordable for the home user.
Craig Freer, Executive Head of Cloud and Managed Services at Vox, said that many of Vox’s work from home clients have come to learn that they spend disproportionate amounts on printer ink per month on inkjet devices, only because they bought the cheapest printer they could find not fully considering the cost of replacement ink cartridges. In some instances, two new ink cartridges cost more than the original printer did.
Being in the industry, you know that lower upfront costs makes entry level devices an attractive option for printing a few pages now and then, but that it is not sustainable for an efficient home office environment.
Vox’s new printer rental offering provides customers with a choice of three Kyocera models that meet their home-based printing, copying and scanning needs. These black and white or colour multifunctional laser printers (MFPs) are available as a once off purchase, or a rental model for between one and three years.
As part of the rental offering, Vox will also provide free frontline support services, a three-year warranty and remote troubleshooting support - enabled by Kyocera’s onboard software - to ensure a high standard of end user customer experience.
For Vox customers, an enhanced warranty is also available, where technicians are sent out to the customer to solve any issues that cannot be resolved remotely, as well as optional Managed IT support which customers can request for general IT assistance at the click of the button - available for a monthly fixed fee or on a pay per transaction basis.
Our entrance into the business-to-consumer (B2C) market, affords all of us the ability to service all sectors of the market and opens up new business opportunities.