KYOCERA Document Solutions
EN za
Change language
Change country

Windows 10 update and print problems - RESOLVED

Windows 10 crashed when printing due to Microsoft March updates. New updates released.
printer with tool

The Windows 10 KB5000802 or KB5000808 cumulative updates released recently are causing an APC_INDEX_MISMATCH error with a blue screen when attempting to print to certain printers in some apps. This issue affects a subset of Type 3 printer drivers and does not affect printer drivers that are Type 4.

Should you experience Windows problems when printing from a Kyocera device after a recent Windows 10 update, please make sure to install as per below:

  • For Windows 10 version 1909 install update KB5001566.
  • For Windows 10 version 20H2 install update KB5001567.

More information, please click on the below links:

Cookies and your privacy

We use essential cookies to make interactions with our website easy and effective, statistical cookies for us to better understand how our website is used and marketing cookies to tailor advertising for you. You can select your cookie preferences using the 'Preferences' button below, or select 'I agree' to continue with all cookies.

See our Cookie Statement See our Cookie Statement

Cookie preferences

We use cookies to make sure that our website is working properly or, occasionally, to provide a service on your request (such as managing your cookie preferences). These cookies are always active unless you set your browser to block them, which may prevent some parts of the website from working as expected.

These cookies allow us to measure and improve the performance of our website.

These cookies are only placed in case you give your consent. We use Marketing cookies to follow how you click and visit our websites in order to show you content based on your interests and to show you personalised advertisement. Currently you do not accept these cookies. Please check this box if you would like to.

You can find a full list of cookies in our Cookie Statement. You can find a full list of cookies in our Cookie Statement.