From marketing to finance to customer service, most South African companiesare elevating the automation of their core business processes. But human resources (HR) departments in many organisations continue to use paper-driven processes for functions from on-boarding new employees to performance reviews to compiling employment equity reports. Every day, HR professionals waste hours of their precious time, finding, scanning andfiling employee documents by hand.
Time spent on manual processing of employee records and other paperworkis tedious for HR professionals and could be better focused on strategic goals such as recruitment and employee engagement. Such manual HR processesare not only inefficient, but also increase the risk of data errors creeping into documents needed to comply with South Africa’s tax and labour laws.
With shrinking budgets, growing employee expectations and tougher labour and tax legal requirements, HR departments are under pressure to streamline business processes. Technologies such as enterprise content management (ECM) and business process automation (BPA) enable progressive HR departments to improve the level of service they offer employees and the business, while ensuring legal and regulatory compliance.
Here are five steps that an organisation can follow to ensure successful stakeholder, departmental managers and end-user adoption of ECM and BPA tools and solutions:
1. Choose someone to own and champion the project
2. Get business-wide buy-in
3. Understand current processes and pain points
4. Process mapping
5. Training and change management
Put people first when automating HR processes.