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    How does hospitality industry stay two steps ahead of its challenges?

    Case Study: Hospitality sector
    hospitality case study

    Start with the low hanging fruit like reducing print costs by 45% and implementing further digitisation.

    COVID-19 has had a detrimental effect on hospitality industry with Globe Newswire reporting that the tourism sector has been the hardest hit by the pandemic, while CNBC research claims that it will be at least two years before the global travel will resume to thelevels we experienced prior to the outbreak.

    But if there is one thing that the hospitality industry is good at, it’s dealing with difficult situations and unexpected challenges. Long before COVID-19 hit, the industry already had a number of variables to consider, from reliance on external service providers to difficult patrons. Hospitality has always been a dynamic and fast-paced environment that needs to stay at least two steps ahead of its daily challenges.

    And now, as the sector rebuilds and establishes what the new normal will look like for tourism, operational excellence is even more important in providing exceptional service. Ensuring everything runs smoothly in the background – from maintenance to housekeeping, bookings, stock taking and ordering – all adds to providing quality service and enhancing a guest’s satisfaction in the foreground.

    Fortunately, there is a whole range of cutting-edge technology and software available to assist hotels to cut costs through effective and streamlined maintenance management software that allows multiple people from different departments to submit checklists and report issues quickly and effectively.

    Among these new technologies is printing and print management, which when properly implemented, can dramatically cut costs as well.

    Kyocera print management in action

    Kyocera Document Solutions South Africa helped a prominent South African hotel chain, operating in southern and eastern Africaacross 60 locations, to reduce its overall print costs by 45%.

    two people looking at a tablet

    The Business Challenge

    The challenge in this particular hotel group was a print environment that had been allowed to run amok with variable costs per page and inconsistent performance across a mix-and-match patchwork of machines; resulting in:

    • Lack of standardisation and consistency
    • Runaway costs
    • Rising printing costs
    • Inconsistent service and support
    • Unreliable printing infrastructure
    • Inconsistent service and support levels

    The hotel chain wished to drive down its printing costs without compromising on print quality and customer experience, and realised that document management was key to delivering a great guest experience. They wanted to standardise printing infrastructure, as well as impose discipline on printing costs, support and quality of its scanning, copying and records management.

    Kyocera was called in to help the group to streamline its operations without impacting on the quality of their offering.

    Solution

    Kyocera proposed a comprehensive managed solution that would offer uniform per-page pricing across a single fleet of devices. They worked together to deploy a solution that would offer higher availability, better performance and reliability, and dramatically lower costs for print and document management.

    Kyocera worked with the group to replace its old hardware over a staggered timeframe, recycling old hardware and disposing of hardware and toner in an environmentally friendly manner.

    The solution, which rolled out over several months, combined a stable hardware platform with enhanced capabilities, including an integrated follow-me printing solution for the group’s corporate offices. It balanced the flexibility of a decentralised A4 desktop printing solution catering for the needs of hotels of differing sizes across the region with the benefits of standardised technology and printing costs.

    As a result, the group achieved

    Lower costs

    An overall print costs reduction by 45%

    Reduced volumes

    The group reduced overall print volumes by more than 30%

    Faster service

    Service and maintenance is more efficient and cost effective across the standardised fleet of devices

    Higher uptime

    The solution delivers 99.9% availability

    End-user satisfaction

    Employee surveys indicated that more than 99% of users were happy with the printing service

    Sustainability

    Download case study in PDF

    • Hospitality Case Study (Hospitality Case Study.pdf)
      • 1 MB
      • PDF

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