Working with Kyocera MDS will bring your company superb benefits. This begs the obvious question: how do we deliver these benefits? The answer is simple. It's by optimising your entire document environment through five carefully designed phases, each one fully customised to the unique requirements of your business.
Step 1: Assessment
This phase is designed to identify areas for waste reduction, workflow improvement and reduced environmental impact. Using in-depth data analysis, together with interviews and surveys, we build a complete understanding of your operational processes, with a focus on:
- Costs: Where, exactly, is money being spent?
- Workflows: Can productivity be improved through smarter software?
- Documents: How efficiently and securely they are being printed, stored, managed and distributed
- Environmental impact: Where you can save energy and reduce your carbon footprintWhere you can save energy and reduce your carbon footprint
- Devices and consumables: Their efficiency, suitability and maintenance costs
Step 2: Design
What’s the ideal combination of hardware, software and process development to optimise your system? Based on the results of Phase 1, we’ll maximise your return on investment, by focusing on:
- Solution design: How can you improve workflow, system control, resource efficiency and document security?
- Fleet design: We expertly appraise all aspects of your output system, from the most suitable hardware, to the optimum physical positioning for your workflows
Step 3: Implementation
When we’ve assessed your system and agreed a solution with you, we implement that solution. This process is carried out by our expert team of change management professionals and is designed to ensure minimum disruption to your business, from installation to training.
- Professional change management: Dedicated service with constant progress reports
- Qualified Kyocera engineers and technicians: For hardware & software installation
- Training: Staff and helpdesk support to eliminate errors and downtime
- Flexible logistics planning: Implementation at a specific time, out of hours or over the weekend
- Storage & disposal: Secure, efficient and compliant with regulatory requirements
Step 4: Management
Our management service is committed to delivering optimised performance, reliability and cost-efficiency. With a range of on-site and remote support capabilities, we take care of your entire document infrastructure, keeping workflows at peak levels and looking after time-consuming daily administration.
- Fleet maintenance: Comprehensive service packages for maximum uptime
- Remote monitoring: Delivering proactive support
- Automatic restock of consumables: Saves hassle and downtime
- Dedicated hardware and software support: Remote or on-site IT teams to maximise performance and reliability
- Regular performance reviews: Face-to-face meetings and accurate Management Information (MI) reports ensure your full satisfaction
Step 5: Optimisation
Once we’ve optimised your print environment, we’ll continually assess your device fleet and workflows for new ways to improve cost-cutting and performance. We’ll provide:
- Quantification of benefits: Through continuous uptime and optimisation analyses we’ll demonstrate the measurable benefits of working with Kyocera MDS
- On-going optimisation: We’ll ensure your fleet is always perfectly tuned to your requirements
- Reduced carbon footprint: By analysing your energy usage, we’ll help you ensure that sustainability targets are being met
