Original toner top 10 Q&A
The KDZA team often get questions regarding original toners. We have compiled a comprehensive list of 23 questions and answers to make it easier for everyone to answer these questions in the same way. By addressing the queries, we can help customers make informed decisions when choosing toner cartridges for their printing needs.
Below is a peek into the top 10 questions. Contact us at marcom@dza.kyocera.com if you want the full Q&A
1. What is an original toner cartridge?
An original toner cartridge is produced and endorsed by the printer's manufacturer. Kyocera’s toner cartridges are not only specifically designed and rigorously tested to work with our printers, but they are also eco-friendly.
Our unique i-toner cartridges are made from as few as eight parts, all plastic, all recyclable. The toner uses no organic solvents and very little water to minimise its environmental impact. By fusing at 30°C cooler than conventional toners, it saves on energy consumption too. In addition, original toners use less toner, and our high-quality toner adheres evenly to the paper for optimal performance and print quality without leakage or smearing.
2. What is the difference between toner and ink cartridges?
Toner cartridges are used in laser printers and contain a fine powder called toner, which is fused onto the paper using heat to create the printed image. Ink cartridges are used in inkjet printers and contain liquid ink that is sprayed onto the paper to form the printed output.
Much like the quality of petrol you put in your car, the ink and toner you use in your printer will help it run better for longer.
3. What are the common misconceptions about non-original toners?
Myth 1: It's cheaper.
Using cheaper compatible toners can lead to subpar print quality and cause lasting damage to printers, resulting in productivity losses and higher costs in the long run.
Myth 2: They won't damage your printer.
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Myth 3: Non-genuine and genuine toners are the same.
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Myth 4: They don't affect print quality.
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Myth 5: They're compatible with your printer.
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4. Are original toners covered by a warranty?
Technical defects or other technical problems caused by using non-original toner will not be covered by Kyocera’s Manufacturer’s Warranty. Using original Kyocera toners ensures that the device will be covered by Kyocera’s warranty.
5. Can I use third-party toners without voiding the printer's warranty?
No. Using third-party toners will void your printer's warranty.
6. Are there any recycling or disposal programs for original toners?
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7. Do original toners provide better print quality and reliability compared to other options?
Original toners provide better print quality and reliability compared to other options such as compatible or remanufactured toner cartridges. They are specifically designed and manufactured by the printer's original equipment manufacturer (OEM) to deliver consistent and excellent print quality.
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8. What is the price difference between genuine and non-original toners?
Non-original toners may seem to be a bargain in the short term, but the eventual total cost of ownership is often high.
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9. How do I ensure that I'm purchasing genuine original toners?
To ensure you're purchasing genuine original toners, buy from Kyocera authorised partners or resellers. Look for security features like holograms, QR codes, or authenticity labels on the packaging.
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10. Can original toners be used in different printer models from the same manufacturer?
No, toner is not a “one size fits all” consumable. Original toners are generally designed for specific printer models or series. While some toners may be compatible across similar printer models from the same manufacturer, it's crucial to verify compatibility before use. Using an incompatible toner could damage the printer or affect print quality.
Greg Griffith - Senior Product Manager - KYOCERA Document Solutions South Africa
