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    Windows 10 update and print problems - RESOLVED

    Windows 10 crashed when printing due to Microsoft March updates. New updates released.
    printer with tool

    The Windows 10 KB5000802 or KB5000808 cumulative updates released recently are causing an APC_INDEX_MISMATCH error with a blue screen when attempting to print to certain printers in some apps. This issue affects a subset of Type 3 printer drivers and does not affect printer drivers that are Type 4.

    Should you experience Windows problems when printing from a Kyocera device after a recent Windows 10 update, please make sure to install as per below:

    • For Windows 10 version 1909 install update KB5001566.
    • For Windows 10 version 20H2 install update KB5001567.

    More information, please click on the below links:

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