A celebration of achievement: KYOCERA Document Solutions awards top EMEA service technicians

30 November 2016

Meerbusch, Germany – November 2016: Kyocera Document Solutions, one of the world’s leading document solutions companies, announced the winners its 9th annual Kyocera Service Awards. The event took place at the European headquarters in Meerbusch from 10th to 11th November, as part of the organisation’s commitment in recognising service excellence.

Service Awards Winners 2016 EMEA

The best of the best:

The top accolades were awarded to Jens Schneider from Germany (1st position), Matthew Townsend from South Africa (2nd position) and Mark Asbridge from the United Kingdom (3rd position) as the winners of this intense competition. The awards acknowledge the outstanding technical, solution skills and knowledge of service technicians who work in the field of customer services and support.

“The Kyocera Service Award has been running for nine years with more participants partaking each year. It is essential to recognise achievement in this sector of our business since service delivery and professional services are key to customer retention and assisting sales gain greater insight into possible new sales opportunities,” explains Norbert Wolter, Senior General Manager of Customer Services and Support Division at KYOCERA Document Solutions Europe.

There are three stages of this annual competition. The first entails the on-line questionnaire – where 3277 participants completed this initial stage. The second phase involves local participants from KYOCERA Document Solutions European subsidiaries within EMEA countries where a local country champion is crowned and invited to the European competition. In this last phase all country participants are tested through theoretical and practical tests on Kyocera’s hardware and solutions.

Following the announcement of the champions, the top three winners receive the ultimate prize of visiting Kyocera’s Vietnam Factory and Global Headquarters in Japan in May 2017. With an exclusive meet and greet with KYOCERA Document Solutions Inc.’s executive management the three winners also receive the much sought after Service Award trophy and an airbrushed multifunctional device.

Overall country placings are as follows:

  • 1st        Germany
  • 2nd       South Africa
  • 3rd        United Kingdom
  • 4th        Italy
  • 5th        France
  • 6th        The Netherlands
  • 7th        Austria
  • 8th        Switzerland

Further competitions take place in Asia, America and Australia.



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